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Our Performance - Patient Experience 21 August 2017

Back to the Floor Program

The Trust has rolled out a program of obtaining real time patient experience feedback directly from clinical areas, whereby patients and/or carers are asked a set of ten questions (a minimum of 15 questionnaires per clinical area per month). This is in operation across all sites on base wards, in outpatient areas and launched within the Radiology Directorate in February 2011. It uses an online analysis tool which allows patient experience data to be viewed instantly after being input; and results can be viewed showing trends relating to each question. As a Directorate we have formulated 11 questions to ask our patient?s in order for us to identify areas where we aim to improve patient experience on each of our sites. Real time and up to date results are available on the Trusts internal intranet site under B > Back to the floor program.

Please click on a hospital site to download 2013/14 results.



Click here for a summary of patient experience results.

Would you like to comment on your radiology examination or procedure at the Heart of England NHS Foundation Trust? If so, please click here - we'd love to hear your comments, and may even put them on this page. You may also wish to leave feedback via the NHS Choices website - Good Hope Hospital; Birmingham Heartlands Hospital; Solihull Hospital.

2012/13 Results

Good Hope Hospital
Heartlands Hospital
Solihull Hospital
Summary

 

2011/12 Results

Good Hope Hospital
Heartlands Hospital
Solihull Hospital
Summary