What Our Patients Say
Would you like to comment on your radiology examination or procedure at the Heart of England NHS Foundation Trust? If so, please click here - we'd love to hear your comments, and may even put them on this page. You may also wish to leave feedback via the NHS Choices website - Good Hope Hospital; Birmingham Heartlands Hospital; Solihull Hospital. Impressed with the speed of service (PB)
The professionalism, kindness and courtesy
was exceptional (MA)
Excellent service. Staff took time to explain everything and
asked if I had any concerns. Nice to be reassured and
looked after (GL)
Just a few lines to express my thanks to you and your team.
You carried out a uterine artery embolisation for the treatment
of fibroids in May. The Care I received day and night was of
an excellent standard! God bless you all and Thank You! (KM)
Just to say a big thank you to you all. You were so friendly
and kind. I’ve been pain free since the nerve root block (KS)
I was sent by Solihull Hospital as they don’t have anyone
who knows how to do this treatment, but I have to say I could
not have got the treatment I had from anyone. The staff were
so good, they out me at ease straight away and talked me
through my treatment all the time. I was never once left to
worry about what was going on and the staff
were courteous at all times and I’d hope if ever I had to go and
have a similar treatment I’d ask for the staff I had, they came
second to none in my estimation. God bless you all! (MG)
Very impressed with the level of service
Received throughout the department (HG)
Service was fantastic, seen straight away and
they were very sweet looking after me (BK)
Excellent service received. (JMc)
A visit to A&E on a very busy afternoon (88 patients in the A&E system and
a wait of up to 3 hrs). Excellent announcement by staff about the waiting
time and the procedure. And then, when seen by Nurse-Practitioner – she
was excellent! Calm, thoughtful, concerned to make me comfortable quickly
as well as diagnose the issue and then suggest appropriate treatment. (The
radiologist was quick and efficient too). She was also human - and had impressive
energy for someone who had been on duty since 8am (it was late afternoon)
and was rushed off her feet. She is a splendid credit to the department and was an
excellent help to me. Please pass these comments on to her, with my thanks.
I had had an appointment, today, 1st August, for an Ultrasound
scan of my foot, main X-ray department, Solihull, at 5pm. In addition,
yesterday, it was confirmed that I could attend the gastroenterology
clinic today, in Outpatients, Solihull, at 11:30am. This was to replace
a later appointment, 15th August. The pain had become quite severe
so I had requested an earlier date.
Many thanks to a secretary for her efforts in making this
earlier appointment possible.
After attending the gastroenterology clinic, I walked down to the
main X-ray dept. at 12 noon, to see if there was an opportunity of
an earlier appointment, due to cancellation, for an Ultrasound scan,
so that I would not have to kill time in the town/return to Castle
Bromwich and then come back to Solihull Hosp for 5pm.
Everyone at reception/general staff in X-ray who could help sort
out an alternative time did their upmost to help. Finally, I was asked
that if I did not mind waiting for 40 mins, a Dr could
accommodate me. I was completely 'blown away' with such an effort
on the part of the staff and their willingness to lend flexibility to
achieving an outcome that made day so much easier.
A very big THANK YOU to all concerned!
Many things struck me about this, my first visit for some time,
as a patient, to your hospital:
- good strategies from Reception staff on achieving effective and prompt
'processing' of patients' for this the first leg of their visit
- tangible courtesy from 'escort' staff while they collected and took
patients from Reception to their designated clinics, as far as was humanly
possible, my appointment times were met by clinicians
- Cannot give enough praise and acknowledgement to what turned out
to be a very courteous, professional and patient-centred experience. (RN)
Many thanks for your two letters outlining my treatment & progress. I am feeling really well and suffered none of the side effects that were carefully explained to me.
To have my life extended in this way is nothing short of miraculous & it is with huge thanks to you, Dr Hussain, Paulette and the rest of the team that I write.
Many thanks again, & for all the time you spent with me prior to the (treatment). You are a brilliant man! (SP)